How many support requests do you have every month?Consider requests from all channels: emails, phone calls, chat etc. How many service agents do you have?Consider full-time equivalents. For example, two part-time agents equals one full-time agent, and so on. What’s the average monthly salary of your service agents?Including taxes, insurance, benefits, etc. (fully loaded cost). What’s your product?Select the type/types of product you manufacture and provide support for.